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Need to update your phone number on Coinbase? Follow our secure, step-by-step guide to change your number and keep your account protected.
How to Change Your Phone Number on Coinbase: A Secure Step-by-Step Guide
Your phone number is a critical part of your Coinbase account security, especially if you use SMS-based two-factor authentication (2FA). Whether you’ve switched carriers, lost your phone, or simply got a new number, keeping this information updated is essential for maintaining access and security.
The process to change your phone number on Coinbase is straightforward, but it requires verification to ensure it’s really you making the change. This guide will walk you through the steps securely.
Before You Begin: What You’ll Need
Access to your current phone number (if it’s still active).
Access to your email account associated with Coinbase.
A government-issued ID (may be required if you can’t access your old number).
How to Change Your Phone Number on Coinbase
Follow these steps if you still have access to your old phone number.
1: You Have Access to Your Old Number (Easiest Way)
This is the standard process for proactively updating your number.
- Log In to Your Account
Go to the Coinbase website or open the mobile app and log in.
- Go to Your Settings
On the website: Click your profile icon in the top-right corner, then select “Settings”
On the mobile app: Tap your profile icon or the three-line menu, then tap “Settings.”
- Navigate to the Phone Number Section
In the Settings menu, look for the “Profile” or “Personal Info” tab.
Find the “Phone Numbers” section and click or tap on it.
- Add Your New Number
Click the button that says “Add a new number” or “Change Phone Number.”
Enter your new phone number and select your country.
- Verify Your New Number
Coinbase will send a text message (SMS) with a verification code to your new number.
Enter that code on the verification screen.
- Remove Your Old Number (If Desired)
Once your new number is verified, you will see both numbers listed.
You can choose to remove the old number for security clarity.
2: You No Longer Have Access to Your Old Number
If you’ve lost access to your old number, the process involves extra security steps to protect your account.
- Start the Login Process
Go to the Coinbase login page and enter your email and password.
- Trigger the Account Recovery
When prompted for the 2FA code sent to your old number, click the link that says “I need help” or “Can’t access your phone?”
- Verify Your Identity
You will be guided through Coinbase’s account recovery flow. This will require you to:
Verify your email address.
Upload a government-issued ID (like a driver’s license or passport).
Possibly take a selfie to match your ID.
- Wait for Verification
This process is manually reviewed by Coinbase for security. It can take anywhere from 24 to 48 hours to complete.
- Set Up Your New Number
Once Coinbase support verifies your identity and grants you access, you can log in and add your new phone number by following the steps in Method 1.
Important Security Considerations
Switch to an Authenticator App
While you’re updating your security settings, this is a perfect time to enhance your protection. SMS-based 2FA can be vulnerable to SIM-swap attacks
We highly recommend using an authenticator app for 2FA instead:
Google Authenticator or Duo Mobile
It’s more secure because the codes are generated on your device, not sent via text.
How to set it up Go to Settings > Security > 2-Factor Authentication and select “Authenticator App.”
What to Do If You Suspect Fraud
If you believe your phone number was compromised or you notice unauthorized account activity:
- Contact your mobile carrier immediately to secure your phone account.
- Contact Coinbase Support directly through their help center.
- Change your Coinbase password and review your account activity.
Troubleshooting Common Issues
“I’m not receiving the SMS code.” Check for typos in the number, ensure you have a signal, and try again after a few minutes. If it persists, contact your carrier.
“The verification code is not working.” Codes expire quickly. Request a new one and enter it promptly.
My account is locked.” If you’ve entered incorrect codes too many times, wait a while and try again, or proceed with the account recovery process.
The Bottom Line: Keep Your Security Current
Updating your phone number on Coinbase is a simple but vital task for maintaining seamless and secure access to your funds. By following these steps, you can ensure a smooth transition to your new number.
Pro Tip: Make it a habit to review your security settings every few months. It’s one of the best ways to protect your cryptocurrency investments!
Disclaimer This article is for informational purposes only. The specific steps and user interface may change. For the most current and direct assistance, always refer to the official [Coinbase Help Center](https://help.coinbase.com/).